How can I access an NHS Dentist in an emergency or out of hours?
If you have a dentist: Contact that practice directly for advice. If the practice is closed an answering machine message will provide details of how to access treatment urgent care.
If you do not have a dentist: Those who do not have a regular dentist that they routinely visit there is a dedicated urgent dental service in Walsall. The Dental Access Centre will try and see people with dental pain or swelling as soon as possible, normally on the same day and provides urgent dental treatment only.
The Dental Access Centre based at Blakenall Village Centre, Bloxwich WS3 1LZ operates an urgent dental service including the weekend and bank holidays (this includes Christmas day, Boxing day and New Year’s Day). The standard NHS emergency fee of £21.60 applies unless you are entitled to free NHS dental treatment.
Don’t contact your GP, as they won’t be able to offer emergency or out-of-hours dental care.
If you’re in pain while waiting to see a dentist, take painkillers.
NHS 111 can also offer other self care advice.
Extra GP appointments available for Walsall patients
Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and (Portland Medical Practice from 11.1.2018) The Hubs are currently run by a group of local GPS.
Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.
Do I need to be registered at one of the four surgeries where the Hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. However, please note you will need to travel to one the four Hubs (listed above).
What if I’m not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: www.walsallccg.nhs.uk.
When should I use the Hubs?
The extended service is for patients who require a routine or same day GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment- these can be booked up to 7 days in advance. Please note that both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.
When can I get an out-of-hours appointment?
Extra GP appointments will be available between:
• 6.30pm – 9pm weekdays (all four Hubs)
• 10am – 3pm weekends (excluding Darlaston Health Centre & Portland Medical Practice)
• 11am – 1.30pm Bank Holidays (all four Hubs)
However, people will only be seen if they have booked an appointment.
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling: 01922 501999 during the following times:
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.
NHS Health Services over the Easter period
As the Easter bank holiday approaches a reminder that this can be a very busy time for NHS services. If you have an illness, injury or need medical advice please choose the most appropriate service for your health concern to ensure we keep A&E for those who need it most. There are a range of other NHS services open over the holiday period:
A selection of Pharmacy’s are open over the Easter weekend to provide a dispensing service and help you with minor health concerns.
NHS 111 is a free helpline which is available 24 hours a day, 7 day a week. A trained member of staff can provide over the phone advice and direct you to the most appropriate NHS service in your area. You should use NHS 111 service if you urgently need medical help or advice, but it’s not a life threatening situation.
Urgent Care Centres
Both Urgent Care Centres are open 7 days a week. Urgent Care Centres offers fast, convenient and expert care for injuries and illnesses that are urgent but not life threatening. There is no need for appointments. The Urgent care Centres are located at:
Saddlers Centre, Bridgeman Street (access via Bridgeman Street only), Walsall, WS1 1YT.
Practice Clinical Pharmacist
Umbrella Medical employs Clinical Pharmacist within each of our 5 practices. Clinical pharmacists work as part of the general practice team to continue to improve the quality care provided from advice on medicines through face to face medication reviews to providing same day urgent access for patients with common minor ailments. This includes providing extra help to manage long-term conditions, advice for those on multiple medicines and better access to health checks. The role is pivotal to improving the quality of care and ensuring patient safety.
Having clinical pharmacists in GP practices means GPs can focus their skills where they are most needed, for example on diagnosing and treating patients with more complex conditions. This helps GPs manage the demands on their time.
Role of clinical pharmacist:
Conduct medication review clinics to discuss your medication in depth, optimise and synchronise medication.
Management of Minor ailments for patients requiring an urgent on the day appointment for:
Eye and Ear infections
Resolve medicine issues and provide advice.
Check medication changes following a hospital admission, and ensure patients receive the medicines they need following discharge.
Prescribing within areas of competence (for Independent Prescribers).
Management of long term conditions such as diabetes, asthma, arthritis or high blood pressure etc…
Management of repeat prescribing process to improve access to medicines.
Following a stay in hospital -If your medicines have been changed while you were in hospital, the clinical pharmacist can help explain these changes and ensure you get the maximum benefit from these medicine
By having a pharmacist on our team, we aim to reduce waiting times for appointments, improve patient health outcomes, improve screening and diagnosis of chronic and common ailments, reduce A&E admissions and attendances, reduce medicines wastage, and overall, improve patient safety regarding use of medicines.
If you would like to book an urgent appointment for the above minor ailments or medication review please call reception. You will be booked in with our Practice Clinical Pharmacist at the earliest opportunity.
You should attend for a medication review every 12 months with the Practice Clinical Pharmacist so that we can ensure that you are getting the most from your medications. Ask at reception when your next review is due.