Our clinical summarisers are responsible for the managing all our incoming post and ensuring all appropriate action is taken. Furthermore, they summarise our patients’ records onto computer.
Our medical secretary team do a lot of the administrative work behind the scenes, which keeps the practice running smoothly. They deal with the doctors’ letters to hospital and consultants.
The Reception Manager is responsible for supervising our team of receptionists who are all here to help you.
Our receptionist team will take your name on arrival, answer your phone calls, make appointment and handle any enquiries as well as a long list of other clerical duties. They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They aim to be pleasant and courteous at all times.
They may occasionally need to ask for some medical details if your enquiry can be dealt with by speaking to a doctor on the telephone, but they will always treat what you say with the utmost confidentiality.
Jamie is responsible for the daily IT issues within the Practice and manages the Practice IT infrastructure.