eConsult is now live !

 Want to receive advice and help from a GP without having to leave the house?  Fed up of sitting in a phone queue at 8am for an appointment, then eConsult could be the way forward for you …….

 (Please note that this service is only open to patients over the age of 18)

 The surgery has now gone live with an online service called eConsult, which can be accessed via the surgery’s website.  This will allow patients to access help or advice from a GP online and get a response back by the end of the next working day.

Patients will have the option to seek general advice or help for a specific condition or an administrative request such as requesting a fit note.  Patients will be able to access self-help information, access local services, get pharmacy advice or get advice from their GP.

So what do I have to do as a patient to access eConsult and what happens after I submit the form?

  1. You will be able to click on the banner on the practice website with the option to get general advice or help for a specific condition or administrative request.
  2. You will then select help for a condition via a range of options – type to search, A-Z list or by body area.
  3. Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from a GP at the surgery.
  4. If selecting ‘treatment and advice from my GP’ then you will be directed to complete an online form about your symptoms.  You will need to confirm that you do not have any symptoms that require immediate or urgent care.
  5. You will then complete the eConsult online form and provide your phone number and email address at the end of the consultation.

 You will then be emailed a confirmation of the consultation and will be informed that the practice will respond to you by the end of the next working day at the latest.  Please check your junk mail folder for confirmation of the consultation and the subsequent response from the surgery.

Frequently Asked Questions for patients

When will I get a response back? The clinician will review your response and get back to you by the end of the next working day. We will contact you by phone or by email.
What about the Elderly? Elderly patients who have access to the internet can use the service, otherwise they can call the practice as usual on the practice telephone number.
What about my Child? At the moment, eConsult will not be applicable for use with patients under the age of 18.  The surgery will advise patients should this change.
But I need to be seen? Your eConsult will be reviewed by a clinician and if you need to be seen for a face to face appointment, you will be advised of this by the clinician.
I completed an eConsult, but I have not heard back from the practice. This should not happen however if it does and you have not heard back from the practice by the end of the day after you submitted your request, then please contact the surgery who will deal with this promptly.
I have an administrative request. You can submit admin requests such as requesting a fit note by visiting our website, go to the eConsult banner and select administrative requests.