News:

Appointments
Consultations at the surgery are by appointment only and may be made in advance. Appointments may be made by telephoning 01922 620532 or by calling at the surgery.  Patients may see the doctor of their choice by appointment, though there may be a delay if you wish to see a specific doctor. 

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Out of Hours
Should you have a genuine medical emergency and require a doctor urgently Monday – Friday before 8am or after 6.30pm or at anytime over the weekend or bank holidays please telephone our out of hours emergency number on 0845 145 1800

PALS

Customer Services - previously PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

Local Pals Services 

NHS Walsall       Customer Care Department Jubilee House, Bloxwich Lane, Walsall, WS2 7JL 

                            01922 618358 follow this link

 

Walsal Manor  Mrs.Doreen Russell, Patient Experience and PALS Manager

                            01922 656463     01922 656956  follow this link